Return Policy

If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund. 

Refund and Exchanges

There are no refunds.

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PURCHASE POLICY
NO REFUNDS OR EXCHANGES. ALL SALES FINAL: There are NO REFUNDS, no credits, no exchanges, and no transfers after the order has been made.

Credit Card & ID: (Certain event organizers may or may not enforce this rule)
You must present the original credit card used to purchase the ticket and a valid Government Issued Photo Identification (along with your e-tickets that have been emailed to you); the name on both the credit card and ID matches the name on your purchased tickets, to gain entry to the event. If the name on the Credit Card and/or ID does not match the tickets, or if you do not have both the credit card used to make the purchase and government issued identification, you will be denied entry to event without a refund.

Covid Policy:
No credit or refund will be issued because of the ticket purchaser or any person in the event contracting COVID-19 or a variant alike. By purchasing event tickets, you understand and agree that tickets are non-refundable, and you are assuming the risk that you may not be able to use tickets purchased if you contract COVID-19 or variants alike. You further agree that you will not attend any other event if you currently have symptoms of COVID-19, have been exposed to COVID-19 prior to attending and/or have tested positive for COVID-19 and have not completed the local gov’t recommended quarantine period. Be advised attendees may be required to show proof of vaccine and/or a negative test result (if gov’t mandates are active). As the rules for events vary by location and change often, please check your local listing and respective government authorities for any applicable rules that may apply to you. You will not receive a refund if you are unable to attend an event due to any non-compliance with local rules, event guidelines, vaccine status, and/or failure to provide a negative test result (if gov’t mandates are active). 

Support:
If you encounter a problem at the event, you must file a complaint with the event organizers within 5 calendar days following the date of the event; failure to contact event organizers within the 5-day period will be a complete waiver of your right to request compensation whether monetary or otherwise. If you need technical ticketing support, our email is support@ticketpal.com 

Purchase Policy:
By placing an order, you are confirming that you received this policy and are agreeing to abide by the clauses within. This Purchase Policy is a binding contract between you and event organizers via the Ticketpal Jamaica ticketing service provider on behalf of the event organizers. 

No Refunds:
Unforeseen circumstances beyond the event organizer’s control will not be grounds for a refund, including but not limited to the following: local or national weather conditions, natural disasters, waiting in lines, extended waits in lines, family emergencies, medical emergencies, employment issues including layoffs, traffic, parking, public or private transportation issues, etc. If you purchased for the incorrect date, location, event, etc, event organizer is not obligated to provide a refund, credit, exchange, or transfer. If cancellation or transfer request is approved, please see our Return Policy. Event organizers, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event, have the right to refuse entry to any ticketholder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions. Ticketholder is aware that the Venue and Talent are subject to change without notice, which are not grounds for a refund. Ticketholder is aware that amenities promised by event organizer are not guaranteed, and are not grounds for a refund, including but not limited to: VIP amenities, drink specials, drink tickets, gifts, express entry, special areas, celebrity guests, etc. Dissatisfaction with any aspect of the event is not grounds for a refund, including but not limited to: music, DJ(s), decorations or lack thereof, party favors or lack thereof, beverages or lack thereof, alcohol selection, bar staff, food availability and selection, fellow patrons/attendees, venue staff, event staff, security, performances, ambiance, amenities, venue, check-in process, seating or lack of seating, wait in lines, emergency closures of event, emergency return of boats or yachts, delayed commencing of events, early ending of events, public amenities such as fireworks or public performances or the lack thereof, line of sight of public amenities such as fireworks or public performances being blocked by trees, buildings, boats, people, and/or other things, etc.

Release of Liability: 
By purchasing the tickets through Ticketpal Jamaica, you hereby release and forever discharge event organizer from any liability or claims for damages that may arise because of your attendance at, and voluntary participation in, the event(s), including claims for personal injury, or damage to personal property, or any other claims for negligence on the part of the event organizer. By purchasing the tickets through Ticketpal Jamaica for an event, you hereby release and forever discharge event organizer, and their officers and agents, from any liability or claims for damages that may arise because of your attendance and participation at the event(s). It is hereby understood that the purchase of tickets by you and your participation in the events shall not be construed as an assumption on the part of event organizer of responsibility, liability, or control of the events.

Indemnity:
By Purchasing tickets for this event, ticket purchaser agrees to indemnify and hold harmless event organizer, said entities officers, owners, employees, and agents, from and against all claims, damages, losses and expenses, including reasonable attorney’s fees arising out of or by reason of complying with this Indemnity Clause. Ticket purchaser, their heirs, executors, administrators, successors and assigns, hereby release, remise, and forever discharge event organizer and its entities owners, officers, employees and agents, from all manner of actions, causes of actions, suits, debts, judgments, executions, claims, demands whatsoever, known or unknown, in law or equity, which ticketholder has ever had, now have, may have, or claim against event Promoter.

Collections & Legal Action Against Debt:
Once you make a purchase, if those funds are removed from the event organizer’s account and given back to you, you owe the event organizer that money back, plus applicable fees as outlined below. If you owe money to event organizer, the event organizer reserves the right to take legal action against you and/or send you to collections for the recovery of said debt. If you are sent to collection or there is legal action taken against you, you are fiscally responsible for all legal costs and fees, directly associated and/or indirectly associated, with recovering the debt owed by you. Event organizer’s collection’s agencies reserve the right to negatively affect your personal credit score until your debt is paid. Once an account has been placed in collections, the only way to get yourself out of Collections is to pay the debt owed by you to the collection’s agency.

Arbitration Agreement:
In the event there are any legal disputes against event organizer, by agreeing to this Purchase Policy, you agree that such disputes will be arbitrated. You further agree that the location of arbitration will be set in Jamaica.

Severability:
If any clause, aspect, part or provisions of this Purchase Policy is found to be null, void, illegal or otherwise unenforceable, the rest of this Purchase Policy remains in full binding effect, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit the enforcement of said clause that required modification and of the agreement as a whole.